Privacy Policy

1. Introduction

FullVIN.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

As a Canadian-owned company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Purchase vehicle history reports
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Billing address
• Payment information (processed securely through third-party payment processors)
• Account credentials

2.2 VIN Searches

When you search for a VIN or purchase a vehicle history report, we collect:

• The VIN number you searched
• Date and time of the search
• Type of report requested

Important: We do not share your VIN searches with the vehicle owner or any third parties except as necessary to provide our services (see Section 4).

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Send you marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations
• Protect our rights and prevent fraud

4. Third-Party APIs and Data Sharing

To provide comprehensive vehicle history reports, FullVIN.com uses third-party APIs and data providers. When you request a vehicle history report, we may share the VIN with these third-party providers to retrieve vehicle information.

We only share information necessary to provide our services and only with trusted partners who have agreed to protect your information. We do not sell your personal information to third parties.

Third-party services we may use include:

• Vehicle data providers
• Payment processors
• Analytics services
• Email service providers
• Cloud hosting services

These third parties are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. PIPEDA Compliance (Canadian Privacy Law)

As a Canadian company, FullVIN.com complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us at support@fullvin.com.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure password storage
• Regular security assessments
• Access controls and authentication
• Secure payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your personal information, we will securely delete or anonymize it, unless we are required by law to retain it.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of Canada, including in the United States. By using our Service, you consent to the transfer of your information to these facilities.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@fullvin.com
Website: Contact Us
Mail: FullVIN.com Privacy Officer
Part of the CalgaryFinder.com Network
Canada

For complaints under PIPEDA, you may also contact:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376